Leland Puts Power in Citizens’ Hands With New Real-Time Reporting Tool
The Town of Leland is looking to improve public services by empowering citizens to report non-emergency issues within their communities straight from their smartphones and other devices.
Leland’s free SeeClickFix mobile app and web tools allow citizens to report quality-of-life issues and request Town services with pictures, videos, specific descriptions, and more directly from their smartphone or computer. This real-time data promises to provide Town of Leland staff with valuable information needed to get the job done efficiently. In addition, SeeClickFix provides Town staff and officials with a centralized system to manage issues from creation to resolution, while also engaging citizens with email updates to track progress of the issue until it is fixed. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of service requests.
“We expect that SeeClickFix will help the Town of Leland provide another level of service to our residents by involving them directly in the care and maintenance of their town with an easy-to-use digital product, while at the same time streamlining the repair process and reducing response time to non-emergency issues.” says Niel Brooks, Assistant Town Manager.
The Leland SeeClickFix mobile app is free and available for download on Android and iPhone. Once the app is installed, the user can open the SeeClickFix interface and follow simple steps to send photos, videos, descriptions and exact locations of issues they encounter in the Town of Leland such as potholes, broken sidewalks, and other non-emergency issues directly to Town staff. If an email address is provided the citizen will receive updates and a notification when the problem has been fixed. In addition to the mobile apps, citizens can send reports to the Town of Leland website: https://www.townofleland.com/departments/streets/report-problem.
For more information about this service, please contact Leland Assistant Town Manager Niel Brooks at (910) 332-4818 or firstname.lastname@example.org.